Privacy policy

Ceintix website privacy notice

At Ceintix (a brand operated by HAVANDA LTD), we believe that privacy is as essential as the comfort of a well-fitting belt. We are committed to protecting your personal data and handling it with transparency.

This privacy policy informs you about how we collect and use your personal data via :

• use of our website(www.ceintix.com), including chat
• opening a customer account
• purchasing our products
• subscribe to our newsletter
• your participation in a contest or survey
• your exchanges with our customer service department (email, telephone, contact form)

1. IMPORTANT INFORMATION

Ceintix is a trademark of HAVANDA LTD, registered in the United Kingdom (Company Number 16563254), whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.

If you have any questions about your personal data, please contact us:

• by email: sales@ceintix.com
• by post: HAVANDA LTD / Ceintix, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

2. COLLECTED DATA

• Identity data: surname, first name, title, date of birth
• Contact details: address, email, telephone
• Financial data: bank details (via secure service providers)
• Transaction data: order and payment history
• Technical data: IP address, browser, terminal, operating system
• Profile data: identifiers, preferences, customer feedback
• Usage data: browsing, behavior on our site
• Marketing data: communication preferences

We do not collect sensitive data (ethnic origin, political opinions, health, etc.). This site is not intended for children.

3. DATA COLLECTION

• your interactions (orders, forms, e-mails, telephone calls, competitions, etc.)
• cookies and similar technologies (see our cookie policy)
• partners (payment, delivery, marketing)

4. USE OF DATA

• process and deliver your orders
• manage your account and our customer relations
• respond to your requests and complaints
• send you our newsletters and marketing offers (with your consent)
• improve our services and our site
• preventing fraud and securing our systems

Legal basis: performance of a contract, legal obligation, legitimate interest or consent.

5. DIRECT MARKETING

With your consent, we may send you commercial communications. You can unsubscribe at any time via the link in our emails or by changing your preferences in your account.

6. DATA SHARING

We never sell your data. It may be shared with :

• service providers (hosting, transport, payment, emailing, etc.)
• partners with your explicit consent
• the competent authorities if required by law

7. FRAUD PREVENTION

We may transmit certain information to fraud prevention organizations in order to secure our transactions.

8. SHELF LIFE

Your data will be kept only as long as is necessary for the performance of our services and to meet our legal obligations. After that, your data will be deleted or made anonymous.

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data.

10. YOUR RIGHTS

You have rights of access, rectification, opposition, deletion, portability and limitation. To exercise these rights, please contact us at sales@ceintix.com.

11. MODIFICATIONS

This policy is subject to change. It was last updated on 20/01/2025. We will inform you of any important changes by email or via an alert on our site.

Contact: sales@ceintix.com

Last revision: January 20, 2025 - Next revision: January 2026